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our promise to you

We expect a lot of our IFA Partners – and so should you. We expect them to be friendly, approachable, courteous, professional, ethical and knowledgeable about the financial world we now all operate in. Above all, they need to be independent. It is this mixture of personal and professional qualities that will mark them out. And their desire to be totally objective and to look at your situation in an ‘altogether individual’ way.

We can promise that once they have established a positive relationship with you that they will look at all the financial possibilities in a holistic way. Viewing old problems in new ways. Bringing a fresh eye and an original approach to your short and long-term planning. We can also promise that if you need specialist advice on a particular topic that may be outside your IFA Partner’s remit, they can call on expertise within Positive Solutions. That is the beauty of our Partnership system. If it sounds promising, why not speak to one of our IFA Partners.

our PARTNERSHIP CODE

All our IFA Partners subscribe to this code of conduct. It is in place to help our clients to understand, protect and increase their assets. It is a template for how clients should be dealt with. The code is a statement of principle – and a promise.

OUR POSITIVE SOLUTIONS IFA PARTNERS WILL:
  1. Give impartial, independent advice
  2. Act for you at all times, not for any product or service provider. He or she is your adviser and must always put you first
  3. Be honest and open with you
  4. Give you written Terms of Business before giving you any advice
  5. Give you a written report or letter explaining his or her reasons for any recommendations
  6. Be a qualified, experienced financial planner, which means he or she has passed (as a minimum) the Chartered Insurance Institutes full Financial Planning Certificate examinations
  7. Be considered financially fit to conduct investment business
  8. Be subject to ongoing examination to determine whether he or she is still financially fit to conduct investment business
  9. Keep increasing his or her own knowledge and professionalism through ‘continuous professional development’
  10. Be part of a larger network of similar professionals and product specialists, which helps to ensure that you always have access to up-to-date information
  11. Have access to leading technology to help him or her do the research and administration needed for private clients
  12. Give you access to the Positive Solutions organisation and any data that we hold on your behalf.

Treating customers fairly

It is only natural that Positive Solutions are committed to the FSA principle of ‘Treating Customers Fairly’. It matches our long-held ethos that we should always help our clients understand, protect and increase their assets. You may already have seen that it is an intrinsic element in our Partnership Code. Your IFA Partner will always treat you fairly. Please download our guide to Treating Customers Fairly.
Download Treating Customers Fairly PDF

Our Complaints Process & Client Agreement

The role of our Positive Solutions IFA Partners is to help you make the most of your assets and to strive to secure your financial future. To achieve this they will give you local, knowledgeable advice, which is backed by one of the largest national IFA firms in the UK. The downloadable document outlines the services you, as a client, will be offered.

If for any reason you are unhappy with the advice you receive and wish to register a complaint, please contact us:

…in writing:
Write to Customer Relations Officer¸ Positive Solutions (Financial Services) Ltd, Riverside House The Waterfront Newcastle upon Tyne. NE15 8NY.

…by phone:
Telephone 0871 700 1111 Ext 2220
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

For more information follow the link below headed Standards Guide.
Download Our Standards Guide PDF Download Our Client Agreement PDF